Return & Refund Policy

Thank you for choosing to shop with us! Below is our return policy outlining the terms and conditions regarding returns and refunds.

We do not accept returns or offer refunds unless the product is damaged or defective. If you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order to initiate the return process.

To report a damaged or defective item, please contact our customer support team via email at piecefulstitches@gmail.com

When contacting customer support, please provide your order number, a description of the issue, and any relevant photographs of the damage or defect.

Once your return request is approved by our customer support team, we will provide you with instructions on how to return the item.

Refunds will be issued to the original payment method used for the purchase.

Custom orders or personalized items are not eligible for returns or refunds unless they are damaged or defective upon receipt.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. We strive to provide high-quality products and excellent customer service. Thank you for your understanding and cooperation regarding our return policy.